FAQ's
Yes, users must be at least 16 years of age and legally competent to enter into a binding contract according to the law.
Users can report any inappropriate use of Feedback by contacting Urbanexs.com via email at info@Urbanexs.com.
Urbanexs.com does not extend a warranty to spare parts used in service completion. Service Users need to purchase spare parts themselves or engage the vendor for their acquisition, and Urbanexs.com or the vendor won't be held responsible for their quality or price.
Service Users need to raise a claim within the warranty period specific to the type of service. Claims made after the warranty period will be considered as new orders.
For specific services, it's the Service User's responsibility to sign an agreed final order list provided by the vendor. Urbanexs.com won't assume responsibility for dispute settlement unless a signed final order list is provided by the Service User.For future
Vendors are accountable for providing service quality as per the specifications provided by Service Users during order placement. Urbanexs.com is not liable for service quality or vendor non-performance post-order placement.
Urbanexs.com aims to settle disputes within five days of complaint initiation, playing a mediating role. If stakeholders fail to respond within the specified timeline, Urbanexs.com reserves the right to resolve the dispute if deemed suitable.
Under certain circumstances, Urbanexs.com might choose to compensate platform users for poor service delivery by vendors. The compensation is limited to 10% of the order value or CAD 50, whichever is lower, provided in the form of a free future service coupon after an investigation by Urbanexs.com support management.
Users can cancel their use of the website at any time.
- Registration and Service Viewing: Joining Urbanexs.com, opening an account, and viewing posted services are currently free for Service Users.
- Future Fee Possibility: While transactions between users are currently free, Urbanexs.com reserves the right to implement fees for transactions in the future, at its discretion.
Service fees provided by the Client to Vendor or Urbanexs.com are final and non-refundable. However, in specific situations, Urbanexs.com support management team may review and consider refunds.
Refunds may be considered if the investigation report identifies certain issues, such as:
- Full payment made by the client for a job that was canceled due to reasons outside of their control.
- A job was completed, the customer paid the bill, but a dispute arises within the warranty period.
- Advance payment made by the client, yet the service provided was of a lesser value.
In the event of a refund, Urbanexs.com will not offer cash refunds but will provide a promo code to the customer. This promo code can be used by the customer for availing services from Urbanexs.com.
No, only specific circumstances as mentioned in the investigation report will be eligible for consideration for a refund by Urbanexs.com. These situations include job cancellations, warranty disputes, or payment variations.
Customers seeking a refund or clarification regarding potential refund situations should reach out to Urbanexs.com support for further assistance. The management team will review each case individually based on the provided information and the investigation report findings.
Urbanexs.com may perform limited background checks on Vendors. However, users are responsible for making informed decisions, considering that Urbanexs.com only facilitates the interaction between Vendors and Service Users.
Disputes are encouraged to be resolved via email at info@urbanexs.com or a call to Urbanexs.com at 1-800-945-5505.
The referral program offers discounts to both the referrer and new user upon a successful order completion. Specific conditions apply for the referral program's validity and usage.
The referrer will receive benefits only after the new user's order is served.
Both the referrer and the new user will receive a 30 CAD discount for a successful reference.
The reference amount of 15 CAD is divided into two parts. Two reference codes will be generated, and each code will be worth 15 CAD.
Each reference code is valid for one month for the referrer and three months for the new user.
The referrer will receive a reference code when the new user places an order worth 70 CAD or more. If the new user uses their first reference code and the order amount is less than 70 CAD, the referrer will not receive any benefits.
Yes, the referrer's location cannot be the same as the user's location.
No, the referrer and user cannot order the same service at the same location within the same time period.
The Promo Code will be applicable within the offered time period stated upon its issuance.
Yes, any service availed using a particular promo code must be completed within the stipulated timeline mentioned in the promotion.
No, once the promotional time period ends, the Promo Code becomes invalid and cannot be redeemed.
Customers are required to avail a specific service under a promo code within 7 days from the date of code activation.
No, if the service category is changed, the original Promo Code becomes invalid for the new service category.
Yes, a Promo Code remains valid if there are changes in line items within the same service category.
Users can reschedule a service by confirming the change at least two hours before the initially scheduled service time to the Vendor.
Failure to communicate a reschedule or cancellation within two hours of the scheduled service time may result in a cancellation charge or a minimum service charge, applicable due to the Vendor's service time loss and conveyance cost.